Below you will find a list of answers to frequently asked questions regarding orders, shipping, Sungrown cannabis, and more. If you don't find what you need, please do not hesitate to reach out to our customer care team.
Phone: +1 855 933 3842
Fax: +1 855 309 7348
Monday to Friday 9 am - 5 pm PST
How can I prove I’m a medical patient?
You can use your 'Notification of Registration Approval' or your 'Shipping Confirmation' as proof of your medical cannabis prescription. These documents include your registration information, healthcare practitioner information, and your daily gram allotment. We email these documents out with approvals and order tracking numbers. If you can't find yours, let us know.
What are THC and CBD?
THC and CBD are the two most common cannabinoids found in cannabis. These cannabinoids interact with our Endocannabinoid system to create varying psychoactive and physiological effects. THC is most commonly known to create psychoactive effects when consumed. While CBD is its non-psychoactive counterpart. Both THC and CBD can have therapeutic effects.Learn More
How do I register for Tantalus Prime?
Simple, just click the button below and in three easy steps you're on your way.Get Started
How does shipping work?
We offer free shipping for orders of 21 grams or more. Shipping is done through Xpresspost by Canada Post and Purolator Express. Generally, we advise allowing 1-3 business days for shipping and processing orders. Shipping rates for orders of less than 21 grams are calculated based on carrier, parcel size, and destination.
What does "balanced" mean?
The term ‘balanced’ refers to the near equal amounts of THC and CBD content. These products offer the benefits of a fuller spectrum cannabinoid profile. With a balanced concentration of CBD and THC, you get the best of both worlds.
What is the difference between an indica, a sativa, and a hybrid?
Indica and sativa are considered to be a species of the genus Cannabis. However, it’s relatively rare to find either a pure Sativa or a pure Indica variety, as most cultivated varieties of cannabis today are a hybrid of the two, being either indica or sativa dominant. As more scientists study this plant, we’re learning that the classification of cannabis into Indica, Sativa, and Hybrid is incredibly oversimplified and the subject of intense debate. The cannabis plant contains a huge array of cannabinoids, terpenes, and flavonoids, all of which interact with your body’s biochemistry in a very unique way. This means that you may have a totally different reaction to one strain, then say, the next person. We’ve found that a better way to classify cannabis is to go by the ratio of THC to CBD. That’s why you’ll see all of our cultivars in three different categories, THC dominant, CBD dominant, or a balanced ratio.Learn More
My doctor doesn't prescribe medical cannabis. Can you refer me to a physician who is familiar with cannabis?
Yes, we can refer you to a Health Care Practitioner who will assess your eligibility for medical cannabis. If you are outside of Alberta, Saskatchewan, and Quebec, you can book via Green Ocean Clinics, just click the button below. Other Clinics: Hybridpharm Compass Clinic Cannascribe Lyte Clinic MCRCI OCannabis Clinic Get in touch with us for more specific referrals based on your location and needs.Book Here
How do I transfer my medical document to Tantalus Labs?
It's easy to transfer your medical document to Tantalus Labs. Simply call up your current Licensed Producer, and tell them you'd like your medical document transferred to Tantalus Labs. They'll take care of the rest.
How does pricing and payment work?
We accept all major credit cards and Visa Debit as a payment method. Our varieties are priced between $9 - $12.50 a gram, with volume pricing in place for larger orders. Each of our cultivars requires a unique regimen of care which contributes to varying prices.
Do you offer a compassionate pricing program?
At this time, we do not have compassionate pricing. Please check in with us if you have further concerns or questions.
What is Tantalus Prime?
Tantalus Prime is our medical channel for members only. As a member, you’re given access to our online store with exclusive strains, efficient pricing, and free shipping over 21 grams. Getting registered is free and easy. We can help.Learn More
How do I change my registration information?
Let us know you need to make some changes, we’ll trigger an amendment in your account and send you some instructions.